.. _support_team_access:

*******************
Support Team Access
*******************

Facilitating a seamless and effortless support experience by authorizing the BLUE Support Team with Temporary Access. This proactive action will be undertaken by a cluster admin for a predetermined duration.

Allowing Access for BLUE Support Team
=====================================

1. In your BLUE web interface, navigate to **Settings** > **Support Access**.

2. Toggle **Enable support team access for** On.

3. From the duration drop-down menu, choose a timeframe to specify how long the BLUE support team will have access to your cluster.

Disabling Access for BLUE Support Team
======================================

Once the support team has completed their troubleshooting or investigation, you may either:

* Toggle **Enable support team access for** off 

* Allow the enabled timeframe for support access to expire